Refund policy

REFUNDS & RETURNS

We want you to be happy with your DUSK order. If you change your mind, you have the right to cancel your online order within 14 days of receiving your items, without needing to provide a reason.

After notifying us, you have a further 14 days to return the item.

Items should be returned in a condition that allows them to be resold. You may handle or try on an item as you reasonably would in a shop, but we may be able to make a deduction from your refund if the item has been used or damaged beyond what is necessary to inspect it.

Refunds

Once we receive your returned item, we will issue your refund within 14 days.

Refunds will be made using the original payment method. Where the statutory cancellation right applies, we will also refund the cost of standard delivery. If you selected a more expensive delivery option, we only need to refund the equivalent standard delivery cost.

Return postage

For a change-of-mind return, the customer is responsible for the return postage unless the item is faulty, damaged, incorrect, or we have agreed otherwise.

Faulty or incorrect items

If your item arrives faulty, damaged or incorrect, please contact us at duskbrode@gmail.com with your order number and details of the issue.

Your statutory consumer rights are not affected. UK law provides additional rights for goods that are faulty, not as described or do not meet the required standards.

Exchanges

We don't currently offer direct exchanges. You can return your original order where eligible and place a new order.