Shipping policy
DUSK — SHIPPING POLICY
Last updated: 31 August 2026
Processing
Orders are processed and prepared for dispatch within 2 business days of being placed.
During product launches, sales or particularly busy periods, processing may take slightly longer. We'll keep you updated if there is a significant delay.
UK Shipping
We currently ship across the UK.
Standard UK Delivery: £2.65-£4.50
Estimated delivery: 2-5 business days
Express UK Delivery: £3.20-6.75
Estimated delivery: 1 business day
Delivery estimates begin once your order has been dispatched.
International Shipping
International shipping may be available depending on your location.
Shipping costs and estimated delivery times will be displayed at checkout before you complete your purchase.
Customers may be responsible for any customs duties, import taxes or other charges imposed by their country.
Tracking
Where tracking is available, you'll receive your tracking information by email once your order has been dispatched.
Delayed or Missing Orders
If your order hasn't arrived within the expected delivery timeframe, please contact us at:
We'll help you investigate the delivery with the relevant courier.
Incorrect Address
Please make sure your delivery address is correct before completing your order.
If you provide an incorrect address and the order has already been dispatched, additional delivery or replacement costs may apply where permitted by law.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the packaging and item.